Hi — how can we help today?

Orders are processed within 24 hours (weekends and holidays excluded). You'll get a shipping confirmation email the moment it's on its way.

Once shipped:

• United States: 1–5 business days
• UK & EU: 3–9 business days
• Canada, Australia & International: 3–14 business days

Delivery windows are estimates and can shift slightly during holidays.

Your shipping confirmation email includes a tracking number and link. You can also use the order tracker above. Can't find it? Email help@skinklean.co and we'll pull it up for you.

You have 60 minutes after purchase to cancel, straight from your confirmation email. After that your order is already being prepared and can't be changed, so please double-check your shipping details before checkout. If something's urgent, message us fast at help@skinklean.co and we'll do our best.

Message us straight away at help@skinklean.co with your order number and the correct address — if it hasn't reached the carrier yet, we'll fix it. We also recommend adding your phone number to every order: many couriers call before delivering, and it's the fastest way to make sure your parcel reaches you.

Yes! We ship worldwide. International orders typically arrive in 3–14 business days.

We make it easy! You can manage or cancel anytime through our customer portal, or just drop us a line at help@skinklean.co and we'll take care of it for you.

Please include your order number or the email address used at checkout so we can locate your account quickly.

Still working through your current stash? Skip, delay or cancel your next shipment yourself, any time, in the customer portal. Prefer we do it? Message us at help@skinklean.co before your renewal date and we'll take care of it, so nothing ships before you're ready.

You can update your delivery frequency or shipping address any time in the customer portal. Or if you prefer, just email help@skinklean.co and we'll happily make the changes for you.

This usually means an active subscription is still on your account. Once a renewal is charged, the order begins preparing at our warehouse right away, so it follows our standard order cancellation policy. Email help@skinklean.co and we'll help sort it out, and make sure future renewals are paused.

It may be linked to a different email or payment method. Try logging into our customer portal with the email you used at checkout.

If it's still not showing up, just reach out to help@skinklean.co and we'll find it for you.

Face, neck and décolleté masks: 2–3 times a week, or daily for faster, stronger results. Leave it on one to three hours (three is the full treatment), then peel it off and pat in what's left. No need to rinse. Eye patches: 20–30 minutes, gentle enough for every day. The routine is also printed on each box.

Yes. The collagen in our Triple Collagen masks and eye patches is vegan and cruelty-free: soy-derived and made by fermentation, never from fish or cows.

Our Triple Collagen masks are fragrance-free and dye-free, with no parabens, sulfates or alcohol, and they're loved by customers with sensitive skin. As with any new skincare, do a quick patch test on your inner arm first, and stop using it if irritation appears.

Our masks are fragrance-free and gentle, but we don't know your medical history. Please check with your doctor before adding any new product to your routine while pregnant or breastfeeding.

Keep them somewhere cool and dry, out of direct sunlight, and sealed until you're ready to use them. Pop one in the fridge beforehand for an extra-refreshing, de-puffing finish.

Yes. The expiry date is printed on every box. Keep the sachets sealed, somewhere cool and dry, and use them before that date for the best results.

Your first order is covered by our 30-day money-back guarantee. Open one box and use the masks as directed. If you're not happy with how your skin looks, email help@skinklean.co within 30 days of delivery with your order number: you keep the box you opened and we refund its price. Unopened boxes can be returned within 30 days of delivery for a refund too. Full details live in our refund policy.

Just email help@skinklean.co with your order number and a line on how it went. For a guarantee claim there's nothing to send back: keep the box you opened. For unopened boxes, we'll reply with the return address before you ship anything. Once approved, the refund goes back to your original payment method within 10 business days.

So sorry about that! Reach out within 30 days of delivery with a quick photo of the issue and your order number, and we'll make it right.

No worries. Send us the email address or name used at checkout and we'll track it down right away. Most billing questions are sorted within a day.